Frequently Asked Questions:

Where can I get my Oceanic products serviced or upgraded?
How do I return my product directly to the factory?
Once I receive a return authorization, what do I do?
What service does Oceanic perform?
What does Oceanic charge for factory services?
May I upgrade an older product?
What are the shipping and handling charges?
Are there any additional charges?
What are my payment options?
What is the warranty on factory repairs?

WHERE CAN I GET MY OCEANIC PRODUCTS SERVICED OR UPGRADED?
An AUTHORIZED OCEANIC DEALER in your area is normally the best place to have your Oceanic product serviced or upgraded. Local prices and availability may, of course, vary. Pricing and availability outside of the USA may be obtained by contacting the Authorized Oceanic Dealer, Distributor or Affiliate that represents that area.

If an Authorized Oceanic Dealer is not available to you, you may obtain a Return Authorization Number to return your Oceanic product directly to Oceanic USA.

HOW DO I RETURN MY PRODUCT DIRECTLY TO THE FACTORY?
First, contact Oceanic Customer Service for a Return Authorization (RA) Number. Returns without RA will be delayed, and may be refused.

Call (510) 562-0500 Extension 761 Or Fax (510) 569-5404 "Attention Customer Service" Or e-mail us.

To issue Return Authorization, we need the following information:

Name:
City, State:
Country:
Phone Number:
Product:
Serial Number(s) (if available):
Date(s) (MFG or REF)(if available):
Problem or Request:
Warranty Service Requested?:
If warranty, Dealer Purchased:
Purchase Date:
Other Info:

ONCE I RECEIVE A RETURN AUTHORIZATION, WHAT DO I DO?
A PRODUCT RETURN FORM may be downloaded that will assist you in supplying the information needed to provide prompt and accurate service. Adobe Acrobat Reader is required. If you do not already have this program installed in your PC, you may download it for free at http://www.adobe.com/products/acrobat/readstep.html.

We need the following information enclosed with the product. To avoid delays and errors, please print legibly or type:

*Name
*Street Address
*Phone (8AM-5PM Pacific Time)
*Email (for shipping notification)
*Brief description of product and service being requested
*If warranty service is being requested, enclose copy of your purchase receipt from an authorized dealer and a copy of your warranty card (when applicable)

Ship To:
Oceanic Customer Service
2002 Davis Street
San Leandro, CA 94577 USA

IMPORTANT: Write the RA Number on the outside of the box and on all enclosed paperwork.

We recommend that you use an insured, trackable shipping method. We will not be responsible for a non-trackable shipment, or if damaged from poor packaging. Freight collect or postage due will be refused.

Do not enclose cases, accessories or other items not related to the service. Oceanic cannot be responsible for these items if they are not returned to you. Do not send additional items without authorization. Do not send non-Oceanic equipment.

WHAT SERVICES DOES OCEANIC PERFORM?
All items returned to Oceanic will receive the standard full factory service and tests for that product before shipment. No partial repairs or services are offered or available. Please, do not ask. When an Oceanic product leaves the factory, we must be certain that it complies with original factory standards and specifications.

At Oceanic's discretion, we may replace the product with a functionally identical unit with a different serial number. Dive computer logs are erased.

For some products that are obsolete, or if service has become too expensive, or parts are unavailable, an UPGRADE to a new current unit may be the only option.

Products that are worn out, or damaged or deteriorated beyond repair, will not be serviced. Non-Oceanic products will not be serviced.

WHAT DOES OCEANIC CHARGE FOR FACTORY SERVICES?
Most non-warranty services are charged at a flat rate per item, and will be quoted in advance on the Return Authorization. Estimates are provided when needed, and when the charge will exceed the quote given on the RA.

WARRANTY services will be performed at no-charge.

MAY I UPGRADE AN OLDER PRODUCT?
Oceanic has a select list of products that may be upgraded. Turn in a product that is on the list, and receive your choice of brand-new product from the list at the special price. UPGRADES are Factory Authorized and carry the Oceanic 2-Year Limited Warranty.

WHAT ARE THE SHIPPING AND HANDLING CHARGES?
$10.00 in the continental USA covers most single-item services. Some large or rush shipments will be higher, and will be quoted with the RA. Return shipping in the USA will be by UPS. Shipping and handling charges outside the continental USA will vary. Advise us how your area is best served. Warranty services will be shipped freight paid. Declined estimates or unserviceable products will be shipped freight paid.

ARE THERE ANY ADDITIONAL CHARGES?
California destinations must add your local sales tax to service charges. Shipping and handling is not subject to sales tax.

WHAT ARE MY PAYMENT OPTIONS?
The only credit cards accepted are Visa or MasterCard. We need account number, expiration date, name on the card and the billing address.

Prepayment is accepted by cashiers check or money order. Personal checks will hold shipment here two full weeks after we deposit check. No COD.

WHAT IS THE WARRANTY ON FACTORY REPAIRS?
If the repair is done at no charge under warranty, the original purchase date remains as the date the warranty began. A new warranty period does not begin when a warranty service is performed.

Most non-warranty repairs offer the 1-Year Limited Warranty. Some product repairs, such as dry suits, strobes and lights, offer a 90-Day Limited Warranty.

UPGRADES offer the standard Oceanic 2-Year Limited Warranty.